Frequently Asked Questions

What are the accommodation opening hours?

The Accommodation Office hours are 9.00 to 5pm Monday to Friday. If there is no one in the office and you need them call the office number, 071-9144858 and we will get back asap. The office is closed Saturday and Sunday but a contact telephone number is available for emergency assistance out of hours.

Can I book from September to December only?

If you are only in college in Sligo for first semester due to work experience etc we may be able to offer accommodation for first term only. A limited number of rooms are available for half term. Please contact us to check availability.

How can I book a room at The Grove?

You can apply and pay your deposit here on our website. Just click on the book page, alternatively fill our online booking form and send the payment by post or bank transfer. After completion of the online booking form you will receive an email with details of alternative payment methods if you have no credit card etc.

How are flat mates allocated?

If you have one friend you wish to share with, The Grove Management will Endeavour but not guarantee to accommodate you provided this request is clearly shown on both application forms at the time of application. Otherwise a lottery system applies to the allocation of roommates.

What must I have before check-in?

1 Passport photo, signed tenancy agreement and the balance of accommodation paid.

I have only paid the 200 booking deposit, when is the balance due?

The balance is due before arrival or on check in or on arrival; please note cash Will Not be accepted.

Who are payments to be made payable to?

Payments should be made payable to The Grove.

What happens if I pay for accommodation and fail to be offered a place in IT Sligo?

In the case where a student fails to be offered a place at IT Sligo a €100 administration fee will be deducted and the balance refunded. You must cancel your reservation in writing only within 5 days of the first round of CAO offers.

Telephone bookings or cancellations are not accepted.

When are the 2nd and subsequent payments due?

The 2nd payment is payable on or before 15th November 2019,  and the Final Payment is Due before 31st January 2020.

Keys need to revalidated on receipt of each payment.

Can I have Friends staying over?

Occasionally yes, but not on a regular basis. All Guests must be registered in reception before arrival.

Are there apartment checks?

Yes, checks will be carried out every 4 weeks; only internal common areas of each apartment will be inspected.

Can I obtain the apartment number details before Check in?

No, the apartment details will be issued to you on arrival.

Is insurance for my belongings provided by The Grove Management?

No, you must take out your own cover for your possessions. We recommend having the family household policy extended to cover the personal effects away from home.

Is there an internet connection in the apartments?

The Complex is served by WiFi, the service is on a fair usage policy, if it is found that any resident is abusing this service, they wil be deauthorised from accessing the system.

Is there a Shop on site?

Yes, The Shop reopened in 2017 and provides convienence foods at good prices.

Is there security on site?

Yes, and complex is CCTV protected.

What do I do with my rubbish?

Refuse bins are located opposite the entrance to each block.

Can I park my car at The Grove?

Yes, parking is free, please be cautioius of the Creche and Children crossing the road, please also park only in designated places.

If we have a problem in our apartment what do we do?

Call directly to our office and our onsite maintenance team will rectify the matter as soon as we possibly can.

If I leave before the end of the academic year, what happens?

No refunds of rental will be made in the case of early departure.

Frequently Asked Questions